Restore a Sony Vaio PC to its factory settings

You often say that, my computer failed to do an specific action or I didn’t broke my PC, my Windows is slow or is running extremely slow, my computer is virus infected, my computer has no sound or my webcam is not working any more … and so on. Often, the solution of computer problems resumes to Windows reinstall.

All of you should know that this operation is not very pleasant: you have to format your windows drive, reinstall drivers and all the applications and it can also be expensive if you pay some professional support. What if I tell you that for Vaio PC’s this operations is made with some few clicks? No disks, no flash usb memory, no other external devices … just few clicks.

Vaio PC’s has a tool called VAIO Recovery Center. This tool allows you to create backup points and restore your windows, to create hardware diagnostics, or you can have the possibility of reinstall programs or drivers, wipe and erase data, creating recovery disks or erase all data and restore your entire system to factory settings.

In this tutorial, I’ll show you how to restore your Vaio PC to it’s factory settings. In other words how to restore your computer to it’s original settings (in the exact state you bought it).

For that you have to:

1. Back-up all your data. Restoring to factory setting means to erase all data and reinstall Windows, drivers and preinstalled applications. If you have a single drive (C:) you have to backup your data to external drive or disks.

2. Start VAIO Recovery Center. Click on Start button and then click on All Programs. From the program list select “VAIO Recovery Center“.

3. Restore complete system menu. From the left menu of Vaio Recovery Center select “Restore complete system

4. Start button.

5. Select “Restore C: drive” and hit Next.

6. Read the information on this new window, select “I understand” and hit Start.

7. “Are you sure?” If you made backup for all your data and really want to restore your Vaio as it was when you bought it you have to make sure that have it plugged in to a stable source of energy and press YES.

8. So … next you should sit back and relax. Your computer will start showing the next messages
Shuting Down
Windows is loading files …
Restoring your operating system
Please wait a moment while Windows prepares to start for the first time…
Windows Vista setup: The initial setup may take up to 15 minutes. Do not turn off the computer. Click OK to continue the setup process and wait until the “Set up Windows screen appears”. Select OK

9. Take your time until your system install VAIO software

Finish to restart.

10. That’s all. Now, your VAIO has the original operating system, drivers and software. Now you have to configure your VAIO as you want.


178 Comments

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  1. Thanks so much, i was looking for a good guide to help with the restore. I just wish i was able to print out the guide to use during my restore, it would have been much more handy. (seeing as my attempt at printing the webpage showed the lack of words.)

  2. love you man! thanks for this good help

  3. I tried the same steps but there was a message “buffer overrun detected”. so the process was terminated. I tried the procedure several times but the same message appeared. Any help please.

  4. I have a VAIO VGC M1 all in one desktop, purchased in 2005
    theold hard disk ide 160gb with WIN XP SP2 HOME EDITION is not functioning well. When booting it shuts down and restarts and at times it give blue screen errors So i got a new 160gb hard drive how can i get back all my pre installed software back on this new disk.
    i made recovery DVDs from the old hard disk before it started having problems so can i use this or what path do in take to enjoy my VAIO ONCE AGAIN

  5. THANKS SO MUCH!!!!! Looking everywhere and ive finally found info that works!!!! Thank u!! :)

  6. hi a have a vaio vpcee2e1e,, the screan was broken 3 week agot and i got it replace, it was working fine for a week and now it won’t boot , so i need to push the one bouton many time to make it load, when it load it work fine but when i shut down, it won’t boot again, i wanted to reset it but on start menu and all program i couldn’t see a vaio recovery staff, i don’t know what to do …please help

    • 1. Your Vaio has a new software called “VAIO Care” that includes the same options. To to Start and search for Vaio Care software. The left meniu, select “Recovery & restore” then Recover Computer. Read all the instructions and follow the wizard. It should be quite easy.

      or 2. After you push the power on button press F10. Here you may have the “VAIO Recovery Environment” option. Go there and follow the steps.

      Useful information you can find in your manual ftp://ftp.vaio-link.com/pub/manuals/RecoTS/2010Q2_TRG_EN.pdf

      If you need further help please let me know.

  7. my son rebooted vaio laptop and nothng happens now windows or anything else doesnt show up phoned my insurance and told me i got to purchase setup discs because ii bought it ready setup came with no dics and didnt back any when bought is there any way i can set it up wiyhout buying it

  8. Hello Lisa. Please tell me your Sony Vaio model and I will check what are your options. Thank you!

  9. i have a sony nr32 laptop..on the screen where it says preparing to install software…

    under it where it says the program and drivers are noe being installed…

    thyre is the software bar under which it says copying software to c:drive the software isnt coming on to the pc i easily cn wait 5 hours and it still remains at 0 percent..i hve the errory check memory diagnistics….thts all well just here its frozen on i cnt log into the pc at all knw.. help

    • I don’t’ understand exactly the problem. Are you able to use your windows 7 or the problems appears in the recovery process?

  10. i have vgn-cs36gj and already upgrade to win7..recently my microsoft office have problem i want to uninstall in but cannot. alot of come out..should i format my laptop? if i use this steps..will it install the vista back?please help me?
    thank you

  11. its keep telling me that product keys is missing when i want to reinstall again..how to completely remove it? thanks

  12. which one of your answer is no? will it install to vista ?

    • Your original OS is Windows Vista. This means you have a license only for Windows Vista. If you want to update to Windows 7 ask Mircrosoft for a new license.

      No is for Microsoft Office. I your case you should be able to remove your Office software without changing your Windows.

  13. I have a VAIO VPCEB13FX that i tried to restore using the F10 key when the VAIO screen appears, i do this since i can’t log on to the windows 7 main screen. When i reformatted it the computer restarted after it however it lead to a blank screen and nothing happens after that. Can you please tell me what may be the problem? Just to let you know i did the VAIO diagnostics option and it says that my CPU and Hardware are all OK. Thank you for taking the time to read this.

    • Hello Paul.

      Do you still see the first screens (boot screen) and eventually a windows logo? Or it’s all black when you push the start button?

  14. i have a sony vaio model VGN-NS10L laptop. I tried to restore my vaio to its factory settings. I followed your step but when it reach step 9 where it starts setting up window after loading the windows. Two boxes open one is showing the progress bar and one small box which says window is installing follwoing items and underneath it VIAO RECOVERY SYSTEM. I left computer for about 5 hours to install the software during recovery process but the bar still showing 0%.
    Could you please help me. I have shut down the laptop several times and tried to do the same steps again but still same problem.

  15. http://www.withsteps.com/wp-content/uploads/2010/12/restore-a-sony-vaio-pc-to-its-factory-settings-01-460×294.jpg

    Can someone please send me the installation file for VAIO RECOVERY CENTER? Not the update file, I need the installation, it’s very important for me.

    Sony Vaio VPCF11M1E

    • Your computer should use “VAIO Care” – it’s the new version of recovery center. You can find a download link here:

      http://www.sony.co.uk/support/en/product/VPCF11M1E_H/downloads/EP0000261503_6068

      If this doesn’t work (if it’s only the update) you can find and install this software via VAIO Update
      http://www.sony.co.uk/support/en/product/VPCF11M1E_H/downloads/EP0000260866_6066

      Please let me know if you need further instructions.

      • I have Vaio Care 6.4.2.11150, but I don’t have the option to Create Recovery Disks in Recovery menu ( Recovery and Restore ) , I don’t have it at all and that’s why I’m looking for Vaio Recovery Center or something like it, just to make backup dvd’s ’cause dvd no.1 get damaged.

        • Under “Recovery and rescue” click on Recovery. In de right part or the VAIO Care window you will find 4 Options:

          1. Reinstall Applications and Drivers
          2. Create recovery media
          3. Recover Computer
          4. BIOS Settings

          Take the second options. The terms media and disks are describing the same thing.

          • Ahhh … sorry :) That’s strange.

            Try to update your VAIO Care if any update available (I saw that you have the last version but check Vaio Update one more time) and maybe you’ll get that option.

            If not, you can choose “Reinstall Applications and Drivers” and hope to have a complete version of VAIO Care. Hmmm… you can also ask the community around http://esupport.sony.com/ and maybe someone else had a similar problem.

            If I can find something else I will contact you.

          • I tried Vaio Update and I didn’t find anything interesting.
            I had done the “Reinstall Applications and Driver”, but the problem is that it never install because while I’m installing it, I have to have the Vaio Care on so there’s so effect.

  16. Where are you from, Bogdan?

  17. Hi,Bogdan

    I have Sony Vaio VPCEB26GM, i tried to update BIOS,but it failed,then i replaced its BIOS, everything is ok,except CPU FAN,that doesn’t run. When i take its connection off from motherboard and connect it here again,it works only for the 1st time.I formatted it for several times,now i need vaio POWER MANAGEMENT UTILITY to fix it. Could you please tell me, if i use alt+10 in startup,can it fix my problem or restore it to factory settings?I haven’t formatted it professionally

    • It’s strange … a software problem is usually not responsible of problems with cooling fans. Those fan’s should work automatically, depending on the temperature of the CPU – turning off and on when is needed -. It is normal if it doesn’t work all the time but is strange when is not working at all.

      1. Tell me if you can open your computer, load windows and operate with it.

      2. Tell me if you computer has any other strange behavior, excepting the fact that your fan doesn’t seem to work … Especially if your computer turns off suddenly when you work or/and play video-games.

      Your fan works at start-up and then is turned off automatically. Laptop computers (also the new desktop) use an automatically system that measures the temperature of your CPU and if cooling is required, then starts the fan … otherwise, the fan is turned off to lower the power consumption.

  18. Thanks for your reply. But it doesn’t work at all. I opened it,looked closer,and saw that it doesn’t run,i checled the temperature,however it rises up 96 degree,but the fan doesn’t run. It happened after changing the BIOS. I contacted to sony support,and they recommended me to fix it by using power management. As formatted it for several times,the power management utility and system restore partition have been deleted. Now i need a restore recovery disc to rstore it to factory settings. Could you please tell me, what can be a problem here? Can there be a lack in the BIOS programme?How can i fix it? Please any idea

    • Not sure about the cause of the problem … it can be an awkward configuration of your BIOS like increasing the temperature threshold or reporting inaccurate temperatures (firmware errors).

      I saw on the SONY support page that the BIOS update has a note: “This utility updates the BIOS to version R0300Y8 to provide improved fan control.”. This confirms that there were some changing in that specific firmware that controls your fan.

      You can update your BIOS from CD/Flash Drive (I hope). Go and ask again the VAIO support for a CD/Flash version of your BIOS. On the Support page they only offer a windows version update that doesn’t work in your case.

      Or you can try with those Power Management tools. Unfortunately for you, the recovery disks are required if your health (recovery) partition was deleted. Maybe they can provide a BIOS update that works from a CD or flash disk.

  19. I’m trying to reconfigure a Sony Vaio right now, as it is locked by a password that I do not know. I just hit F10 while it was booting up, and now it is reconfiguring on its own. Let me know if this is the best way for me to unlock this computer please BogDan.

    • Hello Vikki
      Yes, it should work if your only concern is to remove a Windows password. If you choose the “Restore to factory settings” then you will lose all the information on your computer, including password or other settings.

  20. Hello Bogdan

    Could you please tell me, why the windows version will not work in my case?
    How can i use its flash version?I don’t know whole process in using flash version of Bios update. Looking forward to hearing from you

    Regards

    • Hello Ariz …

      I said that the Windows version doesn’t work in your case because you can’t load your Windows right now – at least this is what I’ve understood from you. Is that correct?

      If yes, then you need to find another way to repair the potential BIOS errors. This is why, in your case, BIOS update/restore from a CD or external drive can be a solution.

      Or you have to use your recovery disks (you may need to buy them).

  21. I accidentally restored backup of recovery IMG instead of windows IMG onto my C drive.

    I have vaio e series vpcea23en. I have ubuntu dual booted. Now I am not able to recover and get an error saying that “C drive may not exist or too small”.

    I checked from ubuntu that 14Gb hidden partition, 650 MB recovery partition and 108 GB C drive partition are all intact. I formatted the C drive too. Still I get the same error. I did not seem to have a working back up, what are my options?

    • Except the hidden partition/recovery partition, how many drives do you have? Only C: ?

      A solution is to backup all your files, restart your computer and press F12 before entering to your OS (Ubuntu I guess). You will enter the recovery mode. Here choose to restore your operating system. This will delete all your files from C: drive (but i think it’s OK if you formatted it).
      Follow the steps from that recovery processes and it should work (if your recovery drive and files are intact).

      Good luck!

      • Ubuntu is there on the extended partition along with the other folders.

        I am able to enter the recovery, my original query was that I am not able to restore from recovery and I am getting an error that my C drive is too small.

        • I don’t know if works but you can try to install a windows version from a disk (hope you can find a copy).

          There is a step “Where do you want to install windows”. Go to advanced Drive options and delete C: (make it as unallocated space) and then create the partition again. Be very careful not to delete any recovery/health partition.

          Install windows as normal and then use the recovery option to put all back in the right place (your licensed windows with all drivers and software).

          I don’t know why you get that error (c: is to small) but hope this thing works.

  22. my sony vaio VGN-NW265F laptop is having “Recovery Partition” as hidden with capacity of 7.90 GB and it is showing as 100% free when checked in Control Panel/Computer Management.

    What should I do to make this recovery partion ACTIVE and make it useful for OS recovery purpose ?

    Thanks in Advance…

    • Hello … that’s all right. You don’t have to anything. Using the recovery options are just strait forward…. open your recovery tool and choose from those option . Don’t worry about how that partition is reported and you should never try to modify it (like a format or trying to see it’s actual content).

      Your recovery partition should be active and you have to use the recovery tools to make it work. Simple as that.

  23. I HV 1 VAIO LAPTOP AND SAY TO ME ERROR THE HARD DISC IN START PRESS F1 TO CONTINUE BUT NOTHINK I DO IT FORMAT AND INSTALL XP THE SAME BUT WHEN I PRESS F1 START OK BUT AFTER 15 MINS STUCK THE LAP ITS PROBLEM THE HARD DISC …SOME SOLUTION CAN I USE EXTERNAL HARD DISK TO WORK AND HOW I CAN DO IT OR CAN I FIX THE HARD DISC ???????

  24. is not old my pc vaio 1 year pc .why xp because i hv ready in cd xp :) that why :) but my question is simple now can i use external hard disc for all ? and i leave the hard disc inside ???

    • If you can configure your computer to boot from your external device (hdd) then you should also be able to instal windows there.

      Check your bios options about booting and choose to boot from external drive. A possibility is this:
      1. option: Optical Driver (DVD)
      2. option: External device (if possible)
      3. option: internal HDD

  25. Harichandan kar

    July 12, 2012 — 3:42 am

    Sir pls let me know at ur earliest convenience if I go for FACTORY SETTINGS in my Sony Vaio model no VPCEH25EN, will Factory Settings erase all my data that I have kept on D, F and G Drives or it will only erase the data of C drive only.

    • Hello … I personally didn’t tried that but guys from Sony are saying this:

      Sony recommends the disconnecting any additional hard drives that have may been installed in the computer to avoid recovery issues or data loss.
      NOTES:

      • On some older models, the CDROM drive is permanently mapped to drive G: when performing a recovery. Depending on the number of partitions created on the hard drives in the computer, the system recovery procedure may not be able to map the CDROM to drive G: and the recovery will fail.
      • The system recovery process on many models will also reformat the D: drive. When an additional hard drive is installed, the primary partition on the new drive will be assigned drive D: . When a recovery is performed, any information in this partition will be lost.

      source: sony.com

      For your silence, you better backup your data. If you don’t have a external drive or other possibility you can use some services like Dropbox, Microsoft SkyDrive. Microsoft offers you 25GB for free.

  26. Hi,Bogdan

    Could you please tell me where can i get a factory reset recovery disc for VAIO VPC EB26GM? I looked for it but i couldn’t find. Please give me any information about it? Or can i use other VAIO E series recovery disc for my model? When i press the fn+F10 in startup it shows that something is nonexecutible and some codes,it’s because i’ve formatted it for several times. And is it possible to recover deleted partition on by using any software?

    • It is possible to have problems with your recovery partition. Then you need to contact a sony service to deal with this problem. You ca not use a copy of the recovery disks from another vaio because those includes different licence.

      Most probably you need to pay a fee to receive your recovery disks from the Sony Service.

  27. Hey so im on restoring C: Drive screen right now. I wait on the screen for like ever and its still at 0% also it says on the bottom how its “starting in 0 seconds…” but nothing is happening. I’m not using any CD’s and got to the recovery center from the f10 key.

    • Restart your computer and try again. Be sure to make this operation with the battery charger connected (even the battery is full).

      • So yeah i’ve restarted it countless number of times, and nothing is happening its still at 0%. Also my actualy battery died like is literally out and can no longer be charged so at the moment its being held up by a charger. Any recommendations?

        • Hmmm … that may be a problem with you recovery partition. You may need to do it in the classic way … by installing Windows from external disk (you may use your serial number from the sticker).

          After that, install all the drivers manually from internet (sony website). And you can try to make the recovery disks … to see if it works.

  28. hello i recently purchased vaio E-series laptop, bt during the work time my laptop suddenly stops working and a blue window appears saying window saved from a serious issue n den again i have to turn off the laptop n den restart it again , do i need to format my laptop n also how? n my vaio update is nt getting updated :((
    please help

    • If you connected any additional devices, be sure you have the right drivers. If you have connected any incompatible devices then you have to remove them.

      If no additional or external drives/devices/memory are connected then be sure you have all the drivers installed properly and updates.

      If your computer is new and you still have problems then you better go back to the store and tell them about that. You may get a replacement if there is any hardware problems.

  29. my Sony Vaio is running super slow only when i turn it on… when i turn it on a screen pops up that says vaio well it takes 5 minutes to actually start the window where I can log on

  30. HI bogdan. I have a F sere vaio. I had a problem with webcam and tried to become factory settings. I have no disc. Process had began but after several hours it´s still on %76… What kind of stuation is it? IF I reboot com. there will be a problem for my settings and hardware? PLEase help. Thank you

  31. Hey bogdan so I’m following your steps and while installing the custom programs I get a message saying I have encountered an error installing a google program? Can you tell me what this means?

  32. Hello. I have VAIO model VPCEA12EG. I sent it for service because of fans problem and i found out that the recovery partition had been deleted. And now i have Windows 7 but not the VAIO version. Do you know how i can restore it back to VAIO version because the my recovery disc won’t work since the recovery partition is missing. Thank you. :)

    • :) that happened in a certified sony service? If you have your recovery disks than it should work without your recovery partition.

  33. Hi Bogdan,

    I have attempted to do as you recommend, I get as far as the “please wait a moment while windows prepares to start for the first time screen”, and no further, no matter how long I leave it. I have a vaio VGN-AR41E, running windows vista, it was bought as an exdisplay model and the vendor didn’t supply any discs at all with it, we literally got a computer and a box. What can I do? Many thanks for an informative article, btw.

  34. nw my laptop model no VPCEH25EN is working fine havng installed W-7 home basic bt my laptop is nt able to set free themes wich i have downloaded from the official windows website, it says its nt compatible bt earlier *before formatting* wen i had installed it was working fine bt now its facing problems :((

  35. sir i have a sony vaio vpceb46fg laptop.it recovery parttetion have been deletet and i dont make any recovery disk so can i get back the recovery parttetion

  36. Hi Bogdan

    I appreciate your kind help to all these ppl how faced problems with Sony Vaio laptop.

    As like others I bought a Sony Vaio laptop probably on 2003. Model no. VGN-FS93G.

    Problems:

    1. I lost all my cds.
    2. I installed a pirated copy of win 7 just to try how it works.
    3. now I want to go back to my originals soft.
    4. from where can I download winXp home edition. because I have the CD key with me.

    Plz help me with this ASAP

    thanks

    Ashiq

  37. Hi Bogdan
    My VAIO laptop was very slow and I try to factory restore bcz I hav no backup! But the process if restoring takes about 36 hr and it has just 87% progressed! I am wondering if this time is usual to complete the restoring!
    + I skip “Hardware Diagnostics”.
    Tnx for help in advanced!

    • Usually is a couple of hours (one or two) but definitely not more than, i don’t know, 5 hours. In my case, an 5 years old VAIO takes around one hour to completely restore (including preinstalled software).

  38. sir, i want to know that how can i recover window 7 on vaio laptop..?? my laptop is not starting and it shows only black screen.even its not starting in safe mode. how can i recover window without losing data on my other drives? it only showing message either to repair the window or to start the window normally.

  39. I have sony vaio VPCEB36FA,
    Is this model suits the same proceedure to restore it’s original factory settings?

  40. I have a vgn-cr23g vaio laptop. I could manage to go into safe mode to access the recovery centre. However, the program just stopped responding after I clicked start to restore the com. What should I do then?

  41. tank you
    for your help
    iwish for you happy time

  42. I have a different problem here. After factory restoring my pcg71211v my sony vaio notebook becomes very slow and lagging especially when i starts internet application like mozilla or chrome… am i having a hardware problem here? Thanks in advance!!!

    • Hmmm … is recommended to update your windows and drivers … if you have multiple drives (partitions) be sure your defragment all of them.

  43. i have a vaio VPC S129FJ and i have problems concerning luminosity NOTHING works in solvin it so i thought about restoring the laptop but for instlling vaio recovery center i find thati must already have some drivers that i can’t find for my model which is a bit new (2010) help me plzzzz

    • You may have “VAIO Care” instead of “Recovery Center” … This softwares come with your laptop … ussualy you don’t need to install additional software for recovery.

  44. hey bogdan , i didt set a password after recovery but my vaio ia asking for password ?? do you have solution for that
    by vaio laptop model -sve 15116enb

  45. I have sony vaio VPCEB36FA,
    How to install Quick web access?

  46. Hi Bogdan,
    I am trying to restore to factory settings an old PCG- 7X1L without recover disks an using recovery center. However, whenever it reaches 82% in the step 9 of your guide, it stops completely. The program that is being installed when this happens is Quickbooks

    • If normal restore doesn’t work then install Windows from a official Microsoft disk. Use the Windows Serial from the sticker you find on the back of your laptop.

      Be aware of the health partition. Do not change it in any way. Just choose to install Windows on the C: drive (eventually format C: drive).

      Install all the driver and additional software from the Sony support page. Then if you need it, try to create the recovery disks and then make a normal restore.

  47. Hola pudieran ayudadme a darme los pasos de como puedo recuperar todo de mi laptop vaio mi nino me borro todo y la prendo y sale todo en blanco y no tengo la opia del disco alguieb me ayuda por favor.

    • Hola. Sorry, but I can’t speak spanish, hopefully you can understand me in english.

      Do you have any message on that black screen or is just black (blanco)?

  48. Hi Bogdan,
    I have a Sony Vaio Model no PCG-7G1M . I’m trying to use Sony recovery utility, but get an error at about 94℅. The error is “error reading from stream” I’ve tried booting from CD, but it won’t do it. I have recovery discs, but they won’t load now and when I reboot I get an error “error loading operating system”. I even tried the BIOS, it too was a dead end as I can’t change the boot to CD. Please help.

    • Why doesn’t allow you to boot from CD? Can you go to BIOS settings and check if booting from CD is activated?

      Normally the booting from cd is off and may require an activation. Press F10 or F8 immediately after you turn on your VAIO and access BIOS.

      Please let me know if worked.

  49. When I’m trying to create recovery discs it says ” cannot start program because another application is accessing the recovery partition.” but I don’t have any programs running. What can I do?

  50. hi, I was currently restoring my sony vaio E series VPCEA43EG when I saw you guide and I didn’t know that it was possible to do that instead of using F10. So right now my laptop is restoring to its original factory settings through the F10 key, but now it’s asking me to insert windows installation disc to continue. I was rummaging through my cds and I saw a Windows 7 starter 32-bit software. So I’m wondering if this would do the trick. I’m scared that my computer crash if the cd wasn’t compatible with the Sony Vaio E series. Thanks in advance for your reply

  51. Oh yeah, I’d like to add that along with that cd, it also has a “Windows 7 OEM Preinstallation Kit” CD. So right now I’m even more confused with this.

  52. My lap’s operating system corrupted… And startup repair is not running… I did not have windows installation cd… Help me to repair it please…..

  53. Dea Sir
    I have a VGN-NR160E labtop.
    Unfortunatly I have formated my original Vista and instaled a widows 7 on that for two times.
    I do not have any recovery CD.
    Please tell me how can I go for my original vistsa?

    • You need to contact Sony support and ask for your recovery disks (unfortunately you have to pay for this). Unfortunately, any change to your hard disk drive will damage your recovery tools and therefore the only solution to go back to original settings is by these recovery disks.

      But … Why do you want to get back your vista? I think is better for you to use Windows 7. I’m sure that you will find all the drivers and softwares you got with your Windows Vista on the Sony VAIO support website.

  54. Hi
    I am using sony vaio VGN-NS30Z
    I made recovery cd’s way back when i bought my laptop.
    Now i want to restore my laptop to its factory settings by using those cd’s, i’ve followed your above procedure, at step 8 it Shuting Down,says Windows is loading files … but not saying Restoring your operating system and directly showing my desktop again..

    can you please help on this please…!

    thanks in advance

  55. Hello Bogdan,

    as like you told, i’ve inserted 1st recovery cd and restarted my system and pressed F10, but i can just find two options in it(Vaio Hardware Diagnostics and Rescue Data), couldn’t find restore C drive option. unfortunatly I am not able to attach images here to show you.
    I’ve mailed to this mail id: support@withsteps.com

  56. Hello Bogdan,

    I’ve vaio vpceb44en, lost my recovery CD, did clean install of Windows, don’t have the supporting software provided by VAIO, where can I get the VAIO iso of my Laptop

  57. Thank you very much BOGDAN. My brother has VAIO E series. The recovery media were corrupted. The formatting stops after 5% & windows couldn’t start. It showed error messages like”BOOTMGR NOT FOUND”. So, I was tensed. But thanks to BOGDAN , who provided the vaio recovery manual . I easily formatted the vaio using “ASSIST button”. NO need of RECOVERY MEDIA DVDs.

  58. hi Bogdan. Do you speak romanian? Do you have a phone number where I can call you? I have a similar problem where bassicaly everything was wipped out and new windows was installed. It is a different bit version and basicaly it does not recognize any of the network interfaces/ drivers. Everything was lost and I would pretty much be interested to restore it to factory installed software. Can you help me how to go about doing it? It is a Vaio model vpceb37fx which was running win 7, I think it was a 64 bit version.
    By the way, I am romanian. That is the reason I asked for phone number.

  59. Hi bogdan

    i own vaio VGN FZ-15 windows vista, i tried to recover it with vaio recovery F10 key during start up, all went well untill it hangs during restarting…” please wait while the windows starts for the first timë “.i waited for hours and also have tried to recover it many times but it’s always same, the system hangs and the windows set up screen does not start. i dont have a recovery disk neither do i have an installation cd at this time…please suggest some options.

    • My suggestion is to search for a copy of a disk with the same windows version like you’re reinstalled one. Then go to Sony website and search for the original drivers and softwares.

      Install Recovery tool and try to create your recovery disks. Then, if you still want to restore your computer to factory settings, then use the disks to perform this action.

      Hopefully you will be able to create them. Good luck!

  60. I didn’t creat a recovery for my Sony vaio and now it won’t start anymore and I need to factory reset it. what should I do?

    • When you turn your computer on press F10 when you see the first VAIO logo. You will enter the build in recovery mode. Try to restore your computer there (without recovery disks).

      Good luck!

  61. Hello
    I have a Vaio F series laptop.
    It showed me bootmgr no found so i tried to restore using vaio rescue software. After formatting is completed it shows “preparing your system for the first time” and starts installing the drivers. In abt 58% the laptop shuts down.
    When i restart it after the windows logo it shows welcome and an error pops out stating” windows couldnot complete installation. Toinstal yye windows on yhis computer, restart the installation.
    Pls help!!!

  62. Hello, I have a sony vaio laptop with Windows 7 home basic, I dint create any recovey points to my OS. Now my OS is failing to boot. Is it possible to recover to the factory settings?

  63. Hi, I bought 2nd hand E series VPCEA35FG. It has dual os win7 & win7 home premium w/c the original os but I cannot get in bcoz it has password and I forgot to get from the seller who is now hard to reach. It was kinda slow coz of many apps installed and I wanted to restore its original setting but when I press F10 it only gives me the win path, patition & hard disk number/code…can any1 help me? Thanks

  64. I have tried the above steps, but i cannot see the whole screen, and it will not allow me to click “I understand” as i cannot see the tick box. Is there a way i can make the font smaller so I can see the tick boxes?

  65. Hi, I am unable to burn DVDs in Sony vaio laptop EH38 but I can read DVDs and read, burn CDs..I updated the drivers and its upto date and also deleted the upper and lower filters but still facing this issue…..please help me …thank you in advance…

  66. i dont have vaio recovery center .

  67. sorry but what type of files do you have to backup and what happens if i follow the steps and the os is removed

  68. please help, i have a sony vaio VPCEE2E1E and its accidentally been set back to factory without saving the documents from it.
    I have acronis recovery of lost/deleted files and it runs from Flash Drive, I have tried in bios setting up extrenal device enabled and set to first boot but it will not boot to it no matter what keys i press.

    Michael

  69. unfortunately i was uninstalled d arcsoft webcam4 of my sony (e series VPCEH25EN).while reinstalliing it ,it shows “non existent java run time environment or runtime is corrupted”.wt i hav to do now to get default verssion of arcsoft webcam4 with out distrubing d other installed softwares.plz provide d solution as early as possible……….

  70. Hello there … you can try to reinstall Java software … http://java.com/

  71. Greetings.
    i have a Sony Vaio “Product: SVE15115EAB” i reinstalled windows 7 and i have lost the disks attached with the laptop, and now i can’t install any of the drivers, can you please help me with this. and if i can install “vaio recovery center” and make it do the job ??

  72. You can find all your original drivers and software on the Sony Support page. Try this link and go to downloads:

    http://www.sony-mea.com/support/product/sve15115ea

  73. Hi

    Sony Vaio VPCEB1E0E, a friend of mine was putting windows 7 on it just when it came out and ive never had the same things on it since, none of my vaio buttons work I want to restore it back to its original factory settings but I don’t have vaio recovery or anything!!!!

    really at the end of my tether here can anyone please help me????
    Laura

  74. You have to install the right drivers and software from Sony support page.

    Check this link: http://www.sony.co.uk/support/en/product/VPCEB1E0E_WI/updates

  75. Hey, I’ve re formatted my laptop and during the process its stuck at 96 %…..tried twice. At 96% it is installing intelpro wireless router
    Please advice.

  76. Hey, I reformatted my vaio laptop- and I am facing a problem. Upon restoring the C drive I am stuck at 96%. It is rather peculiar as I have run the process twice and it remains at uniformity at the same percentage. Any suggestions would be highly appreciated.
    Also fyi, at 96% it is installing the intel wireless router driver.

    Please advice.

  77. Do you have your VAIO recovery disks? You should also try using them.

    If not possible or if no success then you can search for an Windows disk and use the repair option in order to boot into windows. After that you can manually install your remaining drivers and software (from Sony Support website).

  78. Where do we find Vaio Recovery Center in windows 8?

  79. Search for VAIO Care software.

  80. Hi Bogdan
    Sony Vaio AR71S- After discs crash I’ve changed the discs (2 new samsung 320Gb) insted of oryginally mounted fujitsu 250GB) Ive bought set of recovery DVDs from sony support. trying to restore complete system to factory settings, but it stops after asking me if i want to keep Vaio value contents as a part of recovery drive – saying that “cannot use this recovery disc for the computer. Confirm the model type” and then “Error:MakeInFromMcode,Error:89″ Same thing happends when I’m trying just to restore C:Drive… Recovery DVDs are made for Sony Vaio AR 61S/M/E – AR71S/M/E/J.(BTW – I’ve bouth them for mine vaio AR 71S – so they should be OK), I’ve reset the Bios to factory settings also and bios says My model is AR71S… Don’t know what to do.. I was trying different things – Creating RAID 0 on new discs, Formatting them, etc… Still the same.
    Any Ideas? Thanks in advance.
    Andrew

    • Hello Andrew,

      It is strange. Normally, the idea of Sony Recovery tool is to make the job easier when you have problems with your OS or your hard drive… but it seems that you are not the only case and there are other people there that can’t get their OS back after the HDD was changed. If you already bought the original disks with your personal windows license (from Sony) then you should give them a call and ask about this error. Maybe they know any work around.

      My personal advice to you is to manually install your OS and your VAIO drivers. You can search for a Windows OEM version and install it using the serial number found on the sticker on the back of your laptop. (if you have Windows 7 then you can download the free trial version from here http://www.softpedia.com/get/System/OS-Enhancements/Windows-7.shtml and if use your serial you will get the full version). After you’ve installed your fresh Windows you can find all your software and drivers on the Sony support website: http://www.sony.co.uk/support/en/product/VGN-AR71S/updates . There is a little bit of work to get the job done but is free and your computer will be as new. Unfortunately, you will not be able to use the Recovery feature while no recovery partition is created on your drive (maybe here your disks can be used but not sure).

      In any case, you should be able to make your VAIO as new even if you changed your HDD. Let me know if you need further support. Good luck!

  81. Hi,

    I think I have messed up my Sony Vaio VGN-FZ18G. What I needed was to set it to factory setting, yet I selected ‘wipe and erase data’. When that was done, the error message ‘Operating system not found’ popped by when the system reboot.

    I can’t seem to recover Windows Vista from the Sony recovery CD :(

    Please help!

    Thanks a million.

    • Ahh :( … sorry for that.

      Restart your computer and press F10 when you see the first VAIO logo. You will enter the recovery tools and from there you will be able to recover your OS (Windows).
      Let me know if you need further assistance.

  82. Hi Bogdan,

    I wiped my Sony Vaio to original factory settings. The problem is when the OS was supposed to reload I am getting the error message “The application failed to initialize properly (0xc0000006). Click OK to terminate the application. It shows up on the windows blue screen. I press OK but the computer just does the same loop again and comes back to the message. I have recovery discs that I made when I purchased the computer but not sure how to use them or if this will fix the problem. Any help would be awesome!!
    Model: PCG-7133L
    Windows Vista Home Premium OS

    • Hi. You may have a hardware problem. I first suggest to make an analysis to your HDD in order to detect any problems. There are some software that can do that for free under Linux… so you can download for free any Linux distribution that have Live option and you can boot into Linux without changes to your computer (try with Ubuntu using a CD or a USB stick and boot using Live option).

      Another suggestion is to upgrade to Windows 7 or 8 (a fresh install would be even better).
      Good luck! Keep me posted if you need any additional info.

  83. Hey, I hope I’m not too late, I have a Sony vaio laptop, model VPCEB2MOE, I am trying to factory reset following your steps. I have managed to get to the shutting down part, however when my laptop goes past the “Windows loading files” a box pops up saying “recovery tools are being launched” after about 10 minutes or more another box pops up, it has a red x in the top corner of the box and there is also text in the middle of the box saying “failed to copy folder” and then my laptop restarts itself and the whole “recovery tools are being launched” happens again

    • This is exactly what is happening to me, I have not been able to remedy it yet. I have discs for the OS but don’t know how/when to use them. Any ideas?

  84. Hi, I very much appreciate this information but I just wanted to know, if I follow these steps, will all installations such as Microsoft word or such get deleted. I don’t have the CD to install them again and I don’t want to try this until I’m very sure nothing important will get deleted. I don’t care about the pictures or documents or even videos, I want everything deleted like a brand new laptop but with everything I installed to remain. Is it OK to continue with this procedure? And thank you for taking your time out and answering.

  85. HI BOGDAN, MY VPCF236HG GOT FORMATTED WT OUT BACKUP CD OR RECOVERY PLAN N AS A RESULT I LOSTMY SONY VAIO WINDOW. AS I DONT HV A RECOVERY DICS, PLS, WHT DO I DO? TANKS.

    • Hi Emmanuel … what I know is that you can buy the disks from Sony support but it can be quite expensive. What I suggest is to search for a Microsoft WIndows disk and install it as a normal OS. Activate your windows using the serial key found on the sticker you got on the back of your VAIO (or bellow the battery pack).

      After you have a fresh Windows installation, just go to http://www.sony-mea.com/support/product/vpcf236hg/download and manually install all the drivers you need.

      It should work quite good… you also got the updated drivers ;)
      take care!

  86. my vaio modal is VPCEB42EG it is very slow i want to restore window 7 but there is no vaio restore center in start menu .. how can i restore window 7 in my laptop.. plz help me ..

  87. it has vaio care .. can i restore my window through it ..

    • Yes …. you can. Vaio Care is the software … my tutorial is done using an older VAIO that used the old restore aplication.

      Use the VAIO Care software to safely restore your PC. Take care!

  88. hello i have changed my vaio vpceh25en window 7 home basic to windows 7 ultimate without any back up or recovery but when i use vaio care in windows 7 ultimate a drive called recovery partion has appeared which is about 12 gb then how i do get back my factory condition

  89. RECOVERY PARTION DRIVE APPAER IN MY COMPUTER

  90. sir with help of vaio care can i get back windows 7 home basic back in factory condition through recovery partion

  91. Hi Raj .. sorry for my late reply. Did you installed a clean copy of windows 7 ultimate (including format drive c:) or did u made an upgrade?

  92. no sir i did not formatted any of my drive and i upgraded it to win 7 ultimate

    • Then it should work … backup your data and try a “Restore to factory settings” from your VAIOcare software.

  93. thank u very much sir for responding. But i deleted windows.old folder with the help of windows disk cleanup does that cause any problem

  94. I don’t think windows.old has any impact on your VAIO Care utility. Go ahead and recover your PC if that’s what you need.

    Do you encounter any errors during this process?

    Be aware that your HDD will be formated and you will lose any data on your drive. Please use an external drive to backup your data.

  95. thanks it worked. Does creating recovery media is necessary?

    • I recommend to make those disks and put them somewhere….. just to be sure you have them :) Is not necessary but is recommended

  96. Does this process work if i upgrade to any os without formatting

    • Only windows base… and I am not sure about upgrading to Windows 8….

      If you think about trying other OS I recommend you to do it using a VM.

  97. but i first upgraded to windows 8 and again downgraded to windows 7 ultimate with your help i used vaio care rescue and it worked in resetting to default factory setting. I think this worked due to upgrade

  98. My sony vaio laptop VPCEB45FGH has not been worked recovery wizard? Error occured ” recovery media not found please select model type ” while press the start recovery tools

  99. Hello there! This iss kind of off topic but I need some guidance from an established blog.
    Is it very hhard to sset up yourr own blog? I’m
    noot very techincal but I can fiigure things out pretty quick.

    I’m thinking about setting up my own but I’m not sure
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  100. I’m restoring my laptop and its restoring and it has got to 100% but the finish tab has not popped up and its been a good while already. What do you think is wrong??

  101. I HAD BROUGHT SONY VAIO WITH WINDOWS VISTA HOME PREMIUM,
    AS LAPTOP GOT SLOW, I FORMATTED THE WHOLE MACHINE AND INSTALLED WINDOWS XP (CRACKED).

    NOW I AGAIN NEED TO INSTALL WINDOWS VISTA ORGINAL.
    THEN HOW SHLD I.
    AS I HAVE PRODUCT ALSO.

    PLEASE RLY N HELP ME OUT

  102. Thanks many thanks for your program .

  103. I have Sony vpceb33fm core i3.. Want to restore to factory set but pressed 10, or alt10, or 8, It doesn’t lead me to recovery system c drive…you have any idea

    • Can you access your Windows? There you have a software called “VAIO Care”. Is easier to restore to factory settings using that software.

  104. Dear i have sony vaio vpceg15eg e series notebook. i have a problem when i click on shutdown my computer do not shutdown. i have installed win 7 home basic 64 bit. any suggestion?????

    • Hi Raza,

      Try this: Go to start and click on run
      Write this: shutdown -s -f -t 20 and press enter.

      Your computer will shut down in 20 seconds… let me know if this command works for you and then I will further assist you.

  105. I have SVE15113ENB and I want to restore to factory settings. How do I do it in this laptop series? And I have transferred the data to my D and F drives, would they be erased as well? I am getting a lot of noise, but the repair guy says the speakers look fine, must be some application. And few of my keys are printing multiple letters. Is there any other way apart from buying a new keyboard?

  106. As I said, my laptop is making a lot if noise as if it’s speakers are not working properly. But the repair guy says the speakers look fine, may be some running application is creating that noise. Also few of the keys are typing in multiple letters, is there a way to repair or I need to her the keyboard changed?

    • If you make the restore to factory settings you will see if there was a software problem (like an application) that cause you this problems with speakers and keyboard.

      If the problem will appear again with a clean Windows installation then you might check again with the service guy for hardware problems.

  107. Also I don’t have vaio care.

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